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Customer Care Representative

Location: Bavaro, La Altagracia, Dominican Republic
We are looking for candidates who currently reside in the Dominican Republic and who can work from our Bavaro office location. The ideal candidate will have previous experience working with I Love Travel as a trip leader for S-Trip or Campus Vacations with our Dominican programs. It is important that you enjoy working as a team player and are able to maintain a positive and empathetic attitude while helping others. 

Role & Responsibilities:
  • Seamless client experience
  • Communicate with clients (Travellers, Parents) via phone, chat, email
  • Mediate and solve problems
  • One Touch Solution
  • Create excitement for our trips
  • Promote a positive, helpful and friendly environment
  • Ensure completion and accuracy of client information
  • Destination, operation and sales support as needed
  • Other duties and responsibilities as assigned
  • Dynamic verbal and written English communication skills 
  • Ability to solve problems efficiently and professionally
  • Passionate about providing excellent customer service
  • Must enjoy helping people
  • Must be empathetic and understanding
  • Must have excellent time management skills
  • Experience working as a trip leader with S-Trip or Campus Vacations is an asset.
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